604.946.7545
6255 River Road, Delta, British Columbia V4K 0B2

Riverhouse Gift Card & Rewards Program

Frequently Asked Questions

 What is the Riverhouse Marina Restaurant & Pub Gift Card?

The Riverhouse Marina Restaurant & Pub Gift Card is a combination Gift Card and Rewards Card. The Riverhouse Marina Restaurant & Pub Gift Card is a prepaid convenience card that can be used to make purchases and it can also be reloaded!

Whenever a Riverhouse Marina Restaurant & Pub Gift Card is swiped for payment the cardholder earns Reward Dollars that accrue automatically on the Card. When Reward Dollars reach $25 the cardholder is able to use the Reward Dollar towards purchases. The Riverhouse Marina Restaurant & Pub Gift Card has two separate wallets: One wallet contains funds loaded by the customer, and the second wallet contains funds earned by the customer

Is the Riverhouse Marina Restaurant & Pub Gift Card easy to use?

Riverhouse Marina Restaurant & Pub Gift Cardholders use their cards for payment – just like cash. The Card is presented for payment, the card is swiped, and the transaction is completed. No PINs, no signatures, no counting change. Cardholders get an updated balance on their card after every transaction.

How does someone get a Riverhouse Marina Restaurant & Pub Gift Card?

Riverhouse Marina Restaurant & Pub Gift Cards are purchased at the Riverhouse Marina Restaurant & Pub.

How much money can be loaded onto a Riverhouse Marina Restaurant & Pub Gift Card?

The Riverhouse Marina Restaurant & Pub Gift Card can be loaded with any value between the upper limit of $1000.00, and the lower limit of $10.00.

How is a Riverhouse Marina Restaurant & Pub Gift Card loaded?

Riverhouse Marina Restaurant & Pub Gift Cards are loaded by applying dollars using cash, credit card, or debit card.

How is a Riverhouse Marina Restaurant & Pub Gift Card used?

Riverhouse Marina Restaurant & Pub Gift Card are used to make purchases at any Windsor location much in the same way as cash. Each time the Riverhouse Marina Restaurant & Pub Gift Card is swiped, the purchase amount is automatically deducted from the balance on the Card.

How does a Cardholder check their card balance?

There are three ways to check the balance of a Riverhouse Marina Restaurant & Pub Gift Card:
– Online at www.riverhousegroup.com
– At the Riverhouse Marina Restaurant & Pub
– Whenever the card is used to make a purchase

Can the Riverhouse Marina Restaurant & Pub Gift Card be re-used?

Yes. The Riverhouse Marina Restaurant & Pub Gift Cards can be used over and over and re-loaded whenever the cardholder chooses.

What if a Card presented at a Riverhouse Marina Restaurant & Pub location does not have enough funds on it?

The POS system will print an “Insufficient Funds” notification, and you will not be able to complete the transaction. The employee may ask for another form of payment, or ask the cardholder to reload their card.

What if a card is lost?

If a card has been registered online at www.riverhousegroup.com, the Cardholder can call the Riverhouse Marina Restaurant & Pub and arrange to get a replacement card. If the card has not been registered, the card and the funds on the card will be lost. Even though we can freeze a card any funds that may have been used from the time the card is lost to the time it has been reported lost or stolen will be the cardholder’s responsibility.

Can a Riverhouse Marina Restaurant & Pub Gift Cardholder get the money back off their card?

Once a card is loaded funds cannot be refunded.

If I can still use other payment methods at why should I use the Riverhouse Marina Restaurant & Pub Gift Card?

The Riverhouse Marina Restaurant & Pub Gift Card is not just a means of payment – first, the Card provides the convenience of the fastest way for you to pay for purchases, and second the Card will also be tied to the Riverhouse Marina Restaurant & Pub Rewards Program.

What if a cardholder wants to split his payment between a Riverhouse Marina Restaurant & Pub Gift Card and cash or another credit card?

Split payments involving a combination of real dollars and Reward Dollars are not permitted.

What else should I know?

Cardholders can reload their Card, check their card balance, review their transaction history and change their password at www.riverhousegroup.com

Anything else?

Each time a Riverhouse Marina Restaurant & Pub Gift Card is used to make a purchase at a Windsor location, the cardholder earns 5% Reward Dollars based on their bill.

Riverhouse Marina Restaurant & Pub Rewards Program

What is the Riverhouse Marina Restaurant & Pub Rewards Program?

The Riverhouse Marina Restaurant & Pub Rewards Program is a special loyalty program offered as a thank you to loyal Windsor Cardholders. Whenever a Riverhouse Marina Restaurant & Pub Gift Card is swiped at the time of purchase the cardholder earns reward dollars that accrue automatically on the Card. For every dollar spent the Cardholder earns 5% of the purchase value as Reward Dollars.

How are Reward Dollars earned?

Cardholders can earn Reward Dollars in two manners:
1. Swiping the Card as payment
2. Swiping the Card only to earn Reward Dollars, while paying with another form of payment such as credit, debit or cash.

How are Reward Dollars redeemed?

Reward Dollars are redeemed automatically through a coupon that is printed from the POS machine. A coupon will be printed whenever the card’s total loyalty dollars reaches each $25.00 increment or level.